2013 Holiday Recap: World Emblem’s Florida Location Wins Ultimate Cup Championship!
This past quarter, we placed all of our locations in direct competition with each other each week. Customers with orders from each location will be called to verify the speed, accuracy and quality of their order as well as their overall customer service experience. The location with the highest ratings received possession of the Ultimate Cup for 1 week of bragging rights before the cup moved on to the next winner. Each week a different location would be named the Ultimate Cup Champion.
Our customers are the pinnacle of our business model. They are the driving force behind what makes our company tick. This past quarter, it is because of this business model that we answered the questions of how to communicate this to every operator, QC person, shipping manager and our employees as a whole. Thus, we decided to challenge ourselves in a way we’ve never done before; all to get you as our customers the best service possible.
In the end, the location with the highest ratings at the end of the quarter would be named that quarter’s Ultimate Cup Champion. The winner of the inaugural quarter of this competition was our Florida location!Not only would the quarter champions receive posession of the Ultimate Cup, they would also get the opportunity to have a company lunch with World Emblem President / CEO Randy Carr.
Below is a photo gallery with the complete list of weekly winners as well as pictures from the Ultimate Cup Luncheon with Randy Carr.
Posted on January 16, 2014, in Uncategorized and tagged badges, Business Model, California, Customer Service, emblems, embroidery, Florida, Georgia, Illinois, Manufacturing, Mexico, Nevada, patches, sublimation, Ultimate Cup, Ultimate Cup Champion, winners, world emblem. Bookmark the permalink. Leave a comment.