Months of hard work, long hours and tireless preparation has finally paid off. Orders will now be that much easier to track with our newly upgraded Tracking System!
If you’ve ever had to place an order, especially for some form of production, you know that tracking your order throughout the entire ordering process is not a functionality many places give you. Even when they do, there’s no accounting for accuracy or speed; especially when the dreaded day comes when your order arrives late, incomplete or completely filled with errors. If you’re lucky, you get an email once your order has been shipped with some type of tracking number. That may be fine for the everyday end-buyer; but when your job depends on the effective production and distribution of that particular order, being able to track it throughout every stage is crucial. This is especially true when you consider that from the moment you have relayed payment for your order, that company your purchasing from is now in charge of something that your own work is depending on.
This is why we put such importance on the technology we use to produce your order. With client satisfaction being our number 1 goal, we want to make sure we are providing all of our clientele with the Ultimate Experience throughout every facet of our business.
All of that being said, as a current or potential client, here are 4 reasons why you should care about our new tracking system:
- GET LARGER ORDERS QUICKER | By reducing your order’s processing time, simplifying the work flow and replacing obsolete technology, you will see the overall productivity of our company dramatically increase. This increase in productivity means that it will be easier than ever to place and track larger orders.
- FASTER TRACKING | This reduced processing time means that you will receive tracking updates quicker and more accurately.
- INCREASED SECURITY | Because of increased processing times, your tracking information will not only be relayed much quicker than before, but , consequentially, it will also be that much more accurate and dependable.
- SIMPLE USER INTERFACE | Aside from an increase in productivity and speed, this new tracking system will also offer a better integration with our clients’ on-line catalogs. This improved integration means that not only will you get updates on the status of your order faster than before, but accessing the information will be much easier as well.
Tracking is a vital piece of software to any company. This is why we place such a high regard on making sure ours is as optimized as possible. The production capabilities of our company rely on the speed and synchronization at which client orders are processed. With these new updates we hope to provide you as a current or potential client with nothing less than the ultimate experience. In the end, the upgrades we have made will pave the way to successful growth in the near future and open up a whole new world of possibilities for not only us as a company but for all of our valued clientele.
This past quarter, we placed all of our locations in direct competition with each other each week. Customers with orders from each location will be called to verify the speed, accuracy and quality of their order as well as their overall customer service experience. The location with the highest ratings received possession of the Ultimate Cup for 1 week of bragging rights before the cup moved on to the next winner. Each week a different location would be named the Ultimate Cup Champion.
Our customers are the pinnacle of our business model. They are the driving force behind what makes our company tick. This past quarter, it is because of this business model that we answered the questions of how to communicate this to every operator, QC person, shipping manager and our employees as a whole. Thus, we decided to challenge ourselves in a way we’ve never done before; all to get you as our customers the best service possible.
In the end, the location with the highest ratings at the end of the quarter would be named that quarter’s Ultimate Cup Champion. The winner of the inaugural quarter of this competition was our Florida location!Not only would the quarter champions receive posession of the Ultimate Cup, they would also get the opportunity to have a company lunch with World Emblem President / CEO Randy Carr.
Below is a photo gallery with the complete list of weekly winners as well as pictures from the Ultimate Cup Luncheon with Randy Carr.